So I've had my Chagriller Smokin' Pro for about 3-4 years. I absolutely love it and use it often.
My one complaint though is the ash pan that came with it. My first ash pan lasted a few years and eventually the grates started to rust out and the welds were breaking where it was connected to the pan. I figured this wasn't too bad and bought another last April.
Well now it is a year later with the current ash pan and the grates are sinking. I'm guessing it is from the heat of the coals. The welds are holding fine and I have no rust issues. But it looks like I took a sledge hammer to the grates toward the middle.
I contact CharGriller hoping they could help me out somehow and all I get is an email back saying "Sorry we don't have any other options. We get this complaint alot. If you want to buy a new one, go for it.".
WTH? You get this complaint a lot and yet you continue to stock the same one? You aren't looking to improve the product?
So has any of you with a Chargriller modified the ash pan so it doesn't fall apart? I was thinking about buying some good grates and customizing them so they fit on the ashpan.