If she has a bad modem, I'm sure somebody here on the forum has an old working modem that they could donate. I just got rid of about 4 or 5 of them a few months back.
Modems are a dime a dozen these days.
I never got to meet Longmill either, but I have read MANY posts that she has contributed to, and her knowledge seems top notch. Even with never actually getting to talk to her myself, by not having any new posts from her is the same as if Bob-BQN stopped posting. It just wouldn't be the same around here, now would it!
Bob - we appreciate you!